PRIVACY POLICY

Privacy Policy got55 – Protecting Your Personal Data Is Our Priority

Got55 is committed to protecting the privacy and data security of every member. This document transparently explains how we collect, use, store, and protect your information in accordance with international data protection standards.

Last Updated: 1 January 2026

How got55 Protects Your Data

We use the latest technology and procedures to ensure your personal information remains safe and protected at all times.

256-Bit SSL Encryption

All data transmitted between your device and got55 servers is protected by 256-bit SSL encryption — the same security standard used by leading banking institutions.

Secure Data Storage

Your personal data is stored on servers protected by strict access controls, intrusion detection systems, and regular backups to ensure data integrity.

Strict Access Control

Only specifically authorised got55 staff may access members' personal data, and all access is logged and regularly audited.

No Data Sales

Got55 never sells, rents, or discloses your personal data to third parties for marketing purposes without your explicit prior consent.

Data Breach Notification

If a security incident involving your data occurs, got55 will notify you within 72 hours via your registered email.

International Standards Compliance

Got55 complies with recognised international data protection standards, including strict KYC (Know Your Customer) and AML procedures to protect all members.

1Privacy Policy Introduction & Scope

Got55 ("we", "Platform") values the privacy of every individual who uses our online gaming platform. This Privacy Policy describes our practices and procedures regarding the collection, use, disclosure, and protection of your personal data when you use the got55 website or our mobile app.

This policy is drafted in accordance with applicable legal obligations and reflects our commitment to transparency in handling personal information. We believe you have the right to know exactly what information we collect, why it is collected, and how it is used.

By using the got55 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.

This Privacy Policy should be read together with Terms & Conditions got55. Both documents together form the complete agreement between you and got55 regarding the use of the platform.

2Types of Personal Data We Collect

Got55 only collects personal data that is strictly necessary to provide high-quality services, meet legal requirements, and ensure platform security. Data is collected directly from you and automatically during your use of the platform.

Data Category Examples Purpose of Collection
Identity Data Full name, date of birth, IC/passport number Identity verification (KYC) & legal compliance
Contact Data Email address, phone number, residential address Account communications & verification
Financial Data Bank account details, deposit & withdrawal records Payment processing & AML compliance
Technical Data IP address, device type, browser, operating system Account security & platform improvements
Usage Data Game history, betting records, login activity Responsible gaming monitoring & support
Cookie Data Site preferences, user sessions, analytics User experience & platform performance
We never collect sensitive data such as medical information, religious beliefs, or political affiliations without your explicit consent. All data collection is based strictly on minimum necessary requirements.

3How We Use Your Personal Data

Personal data collected by got55 is used solely for legitimate, stated purposes. We never use your data for any other purpose without your knowledge and consent. The following are the primary purposes for which your personal data is used:

  • Creating and managing your member account on the got55 platform
  • Processing deposits, withdrawals, and other financial transactions securely
  • Conducting identity verification (KYC) processes as required by law
  • Providing effective and responsive customer support
  • Detecting and preventing fraud, money laundering, and other illegal activities
  • Sending important account-related information, promotions, and service updates
  • Complying with applicable legal obligations and regulatory requirements
  • Improving the user experience, platform interface, and got55 services overall
  • Monitoring and supporting responsible gaming initiatives for member well-being

If got55 intends to use your data for any new purpose not stated in this policy, we will inform you in advance and seek your consent where required by law.

4Legal Basis for Data Processing

Got55 processes your personal data on valid legal grounds. Depending on the type of data and purpose of processing, the applicable legal basis is as follows:

  • Contract Performance: Processing required to fulfil the member agreement with got55, including account management and payment processing
  • Legal Obligation: Processing required to comply with applicable KYC, AML, and regulatory requirements
  • Legitimate Interest: Processing to prevent fraud, enhance platform security, and improve services
  • Consent: Processing for marketing communications and analytics that requires your explicit consent
You have the right to withdraw your consent at any time for processing based on consent. Withdrawal of consent does not affect the validity of any processing carried out prior to the withdrawal.

5Third-Party Data Sharing & Disclosure

Got55 does not sell your personal data. We only share information with third parties in limited and controlled situations as described below:

  • Service Providers: Payment providers, partner gaming platforms, cloud service providers, and technical support partners involved in platform operations — all bound by strict confidentiality agreements
  • Authorities: Law enforcement agencies, regulatory bodies, or courts when required by applicable law
  • Fraud Prevention: Identity verification companies and fraud prevention agencies to ensure the safety of the platform and all members
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred with adequate prior notice given to you.

Every third party working with got55 is required to comply with data protection standards equal to or higher than our own. We do not permit third parties to use your data for their own purposes.

6Data Security Measures

The security of your personal data is got55's top priority. We continuously invest in the latest security technologies and procedures to ensure your data is protected at all times.

Technical Security

  • 256-bit SSL/TLS encryption for all data transmissions
  • Servers hosted in certified data centres
  • Intrusion Detection System (IDS) active 24/7
  • Two-factor authentication (2FA) available for all accounts
  • Regular independent security audits

Organisational Security

  • Mandatory data protection training for all staff
  • Role-Based Access Control (RBAC)
  • Full audit logs for all data access
  • Clear and structured incident response procedures
  • Privacy policy reviewed at least once a year

While got55 takes all reasonable precautions, no security system is completely foolproof. You also play a role in protecting your account — always use a strong password, enable two-factor authentication, and never share your login credentials with anyone.

7Data Retention Period

Got55 retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable law.

  • Active Account Data: Retained for the duration your account is active and for 5 years after account closure for compliance purposes
  • Financial Transaction Records: Retained for a minimum of 7 years in compliance with financial and audit legal requirements
  • Security Logs: Retained for 12 months for security incident investigation purposes
  • Cookie & Analytics Data: Retained for 13 months in accordance with industry-standard practices
  • KYC Records: Retained for a minimum of 5 years after the business relationship ends, in accordance with AML requirements

Once the retention period expires, your personal data will be securely deleted or anonymised in accordance with established procedures.

8Cookies & Tracking Technologies

Got55 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

  • Essential Cookies: Required for core platform functions such as login session verification and security. These cookies cannot be disabled.
  • Functional Cookies: Storing your preferences such as language, display settings, and login details for your convenience.
  • Analytic Cookies: Helps us understand how users interact with the platform for continuous improvement. This data is collected in aggregate and does not identify individuals.
  • Marketing Cookies: Used to display relevant promotional content. You may opt out of these cookies via your browser settings.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect specific features of the got55 platform.

9Your Rights Regarding Personal Data

Got55 respects and facilitates the exercise of your rights regarding personal data. These rights may be exercised by contacting our privacy team through the channels stated in section 12.

Right of Access

You have the right to request a copy of the personal data we hold about you. Requests will be processed within 30 days.

Right to Rectification

You may request correction of inaccurate or incomplete personal data via your account settings or our support team.

Right to Erasure

You may request the deletion of your personal data, subject to legal obligations that prevent immediate erasure.

Right to Object

You may object to the processing of your data for specific purposes, such as direct marketing, at any time.

Right to Data Portability

You may request your personal data in a structured, machine-readable format for transfer to another platform.

Right to Restriction of Processing

You may request a restriction on the processing of your data in certain circumstances while a dispute is being resolved.

got55 will respond to all data rights requests within 30 days of receipt. In complex cases, this period may be extended to 60 days, with notice provided to you.

10International Data Transfers

To provide efficient and integrated services, got55 may transfer your personal data to servers or service partners located outside your country of residence. Any such transfers are carried out with adequate protective measures in place.

  • Data transfers are only made to countries or organisations that provide an equivalent level of data protection
  • Strict data processing agreements signed with all international service providers
  • All data transfers are protected with encryption in transit
  • got55 ensures international partners comply with recognised data protection standards

11Child Protection

Got55 is a gaming platform intended exclusively for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that personal data from a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. Parents or guardians who believe their child may have registered with got55 are urged to contact us immediately.

The got55 age verification system is designed to prevent registration by underage individuals. If you are aware of any related issues, please contact our support team immediately.

12Contact Us & Privacy Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the got55 Data Protection Officer (DPO) team.

  • Email: [email protected]
  • Live Support: 24/7 live chat available on the got55 platform
  • Response time: Within 5 business days for general enquiries, 30 days for formal data rights requests

Got55 is committed to resolving all privacy-related complaints in a fair, transparent, and timely manner. We value your feedback as it helps us continually improve our data protection practices for the benefit of all members.

This Privacy Policy may be updated from time to time. Any material changes will be communicated via your registered email or in-platform notification at least 7 days before the changes take effect.
SAFE & TRUSTED

Join got55 – The Online Gaming Platform That Puts Your Privacy First

With internationally compliant data protection, 256-bit SSL encryption, and a transparent privacy policy, got55 is the trusted choice for a safe online gaming experience in Malaysia.

100% Data Security SSL Encryption No Data Sales Integrated KYC
Bahasa Melayu